Courses not to be missed!

So if you are looking to master something or connect with others it would be great to see you at Illawarra ITeC.

Do you want to learn how to use MYOB? - Would you like to work in accounts?
THEN THIS COURSE IS FOR YOU!
YOU WILL LEARN HOW TO - Gain basic knowledge & skills to operate MYOB Accounting v19 - Process income, expenditure an invoicing - Track your financial records - Lodge your Business Activity Statement (BAS) - Set-up your own computerised accounts system for your business.

Certificate II in Cleaning Operations

Are you a single parent or a teen parent who would like to Seek employment in the Cleaning Industry, Increase your current knowledge or just Learn basic skills in cleaning? Then this is the course for you! Call the office for more information and to book in today Certificate II in Cleaning Operations

 

 

The Art of Customer Service

Check out this great write up in the Bega District News about our Customer Service Courses now running all over the region.

 

A GROUP of Bega Valley employees were reminded about the importance of friendly customer service on Thursday.

Eighteen participants, including six Mal’s Pizza Bite employees, took part in the customer service training day at Thornleigh on Newtown, Bega.

The workshop was run and funded by Illawarra iTeC-South Coast in conjunction with the Bega Chamber of Commerce.

Teacher Donella Roberts from iTeC took participants through a range of topics, including how to field customer complaints, how to present yourself, knowledge of product and showing enthusiasm.
The course usually costs $400 per person, but thanks to iTeC, participants paid only $25 to take part in Thursday’s workshop.

Bega Chamber of Commerce president Mal Barnes, who owns Mal’s Pizza Bite, said the course was applicable to any field of work.

However, after sending six employees to the customer service training day, Mr Barnes was exhausted after running the shop by himself.

“It’s very interesting and I already had some employees come back with ideas they would like to implement,” Mr Barnes said.

“It was a very good course and Donella Roberts did a great job.

“Everyone deals with customers, from a doctors’ waiting room staff member through to a check-out operator, so it’s something everyone should really do.”
Mr Barnes said tentative plans were in place to run another training workshop.

Upcoming Events

Courses in May | June 2013

Learn to use Social Media for Business Success!
"What to say and how to say it to reach more people and make more sales!

SPECIAL FULL DAY "CUSTOMER SERVICE COURSE", ONE OFF OPPORTUNITY!
"Put the Service in Customer Service"
The Illawarra ITeC is organising a course in quality customer service to help local business make the most of visitors to the area.

Textile | Clothing | Footwear

- TCF WORKSHOPS!
"TCF Australia Green Energy Ask An Expert Forum"
Learn how to reduce cost of energy usage in your fashion/TCF business, opportunities in energy innovation and grants, tips for low or no-cost initiatives to reduce energy, insights into upstream (manufacturing) and downstream (consumer) energy usage.


HOW TO GROW YOUR FASHION BUSINESS!
Are you working IN or ON your business?
Develop your Goals and Objectives:
- Understanding the fashion industry supply chain and fashion industry timelines
- Develop business skills to take your label to the next level and survive in a cash poor, fast moving industry
- TCF Global Fashion Opportunities with sponsored Buying & Sourcing Missions and Fashion Exhibition Opportunities Presented by Carol Hanlon, Founder & CEO TCF Australia

HOW TO SELF-ASSESS YOUR BUSINESS GROWTH ACTION PLAN GLOBAL PLATFORM
ON SOURCING FROM WOMEN VENDORS
- Women in business attending will get the opportunity to introduce themselves to the group with a 30sec elevator speech. Bring along your business cards and flyers to display
- Each business attending will receive a free business webinar of their choice and be eligible to apply for free business mentoring - through the Belmont BEC - - - - - BPW Business Incubator ONLINE Training & Mentoring Project

Guest Presentor Carol Hanlon, CEO, Belmont BEC, TCFWA